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Wednesday, March 3, 2010

KitchenAid..such a love-hate relationship

I broke down a couple of years ago and bought myself a KitchenAid Professional 600 6 quart mixer. I was so excited I couldn't stand it! If you know mixers, you know that I paid a pretty penny for this baby. I didn't mind because I wanted one so badly.

For an entire year I was thrilled with it aside from the volume of it. Lets just say you can't talk on the phone next to the machine when it's running. It's claim to fame is that it can mix up to 14 cups of flour at a time. I'm a huge homemade bread/roll/cinnamon bun/pizza dough/soft pretzel fan...anything involving yeast, really. My mixer gets a workout but it's okay because it's a KitchenAid, right? Heavy duty, right? Huh! That's what I thought. Literally 2 weeks after the one year warranty was up the stinking thing stopped working right in the middle of mixing dough. The motor ran but the mechanism wouldn't spin. Gears stripped. PERFECT! *SIGH*

I called KA customer service and much to my surprise they replaced it with a new machine! I was very impressed and my faith in the company was renewed.

After doing much research about my problem, I found TONS of others with the same problem! I guess they started making the gear box with plastic parts rather than the all metal that they claimed. At this point I figured it's all good because I've got a new one coming and another full year warranty on it.

Here we are 1 year and 3 months after I received this new mixer and guess what happened? Yup! Right in the middle of a batch of pizza dough. I cannot express to you how aggravated I was and still am. Not realizing it was 3 months past the warranty date I called KA again. The lady in customer service was very pleasant. She allowed me to explain what happened, put me on hold and when she came back on the line she explained to me that they would send me a refurbished model with a 6 month warranty.

Now am I supposed to be happy? afraid? I guess both? I'm very happy that they are sending me another one knowing that the warranty was outdated. I'm very scared that the gears will strip again. Part of me wants to sell it on EBay and buy a different brand. I just don't know. I do know that this should NOT be happening. It's not like I bought some cheesy floor model from WalMart! I suppose what I'll have to do is mix my dough and then knead by hand? I'll have to think of it as therapeutic.........

9 comments:

  1. I never did dough with mine, and now I guess I won't...

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  2. I had the same thing happen! lol. They sent me a new one and it's worked fine for over 2 years now. It sounds a bit funny..aside from how loud it is..geesh..need ear plugs! lol. I have heard the quality is no longer there. Sad.

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  3. I was actually planning on buying one of these. Now I'm not so sure.

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  4. Following you from FFF at MBC. Nice to meet you!

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  5. Following you now from MBC/FFF!!! You can also follow me now at www.safehomehappymom.com

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  6. Richele, I cannot believe how many people I've found that had the same problem! I find it completely rediculous!

    Thank you all for the follow...will return the favor shortly!

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  7. I am your newest follower from MBC.

    You can follow me if you would like at http://opinionsofamoodymama.blogspot.com

    ReplyDelete