For quite some time now, when I receive a product that's damaged in any way or not up to standards, I contact the company. You've gotta speak up when you spend your hard earned money on something and end up not being able to use it.
Recently, I had purchased Wilton gum paste on 3 separate occasions at Michael's and AC Moore. When I opened them, all three of them, I found that the top portion of the gum paste was already hardened and un-usable. Now this stuff is expensive and there's not much in the package, so when you're having to cut a portion of it off to get to the usable stuff, that's upsetting!
I got on the phone with Wilton customer service and guess what they did? They replaced all three bags! Nice, right! It came via FedEx in less than a week. Now that's how a company should react to such problems. Thanks Wilton!