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Monday, June 7, 2010

You've gotta speak up!

For quite some time now, when I receive a product that's damaged in any way or not up to standards, I contact the company.  You've gotta speak up when you spend your hard earned money on something and end up not being able to use it.

Recently, I had purchased Wilton gum paste on 3 separate occasions at Michael's and AC Moore.  When I opened them, all three of them, I found that the top portion of the gum paste was already hardened and un-usable.  Now this stuff is expensive and there's not much in the package, so when you're having to cut a portion of it off to get to the usable stuff, that's upsetting! 

I got on the phone with Wilton customer service and guess what they did?  They replaced all three bags!  Nice, right!  It came via FedEx in less than a week.  Now that's how a company should react to such problems.  Thanks Wilton!

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